Website of the UK government

Please note that this website has a UK government accesskeys system.

Public services all in one place

Main menu

Useful contacts

Pet Travel Scheme (PETS)

The Pet Travel Scheme (PETS) is a system that allows pet dogs, cats and ferrets from certain countries to enter the UK without quarantine as long as they meet certain rules. It also means that people in the UK can take their dogs, cats and ferrets to other European Union (EU) countries, and return with them to the UK.

Pet Travel Scheme (PETS)

  • Contact point
    Pet Travel Scheme (PETS)
  • Address
    DEFRA Customer Contact Unit
    East Bury House
    30 - 34 Albert Embankment
    London
    SE1 7TL
  • Phone number
    PETS Helpline
    08702 411 710
    Quarantine Section
    01245 358 383
  • Text phone
    Textphone helpline
    0845 300 1998

  • Fax
    01245 458 749
  • Email address
    helpline@defra.gsi.gov.uk
  • Website (opens new window)
    http://www.defra.gov.uk/animalh/quarantine/pets/index.htm
  • Opening Hours
    Monday to Friday 8.30 am to 5.00 pm

Access keys